Strata Toolkit
THE STRATA TOOLKIT
What will you find in the toolkit
We aim to provide you with a range of tools that cover most areas of strata insurance.
Browse the topics to discover the answers to the most commonly asked questions and concerns including how to deal with certain situations as they come up.
RESIDENTIAL STRATA INSURANCE
COMMERCIAL STRATA INSURANCE
COMMUNITY ASSOCIATION INSURANCE

The laws and regulations that relate to strata living are complex and they can be confusing. They also specify a lot of things that must be done in order for the Owners Corporation to comply with the law.
It is important to be aware that strata living is regulated by individual states and territories, so there are a number of different rules and obligations in different parts of Australia.
We have created this Strata Toolkit to help you manage a number of the more common building, maintenance and insurance issues.
Please browse or download – and share – the free resources we have gathered here to assist you.
Handy tips to simplify strata claims! Strata insurance can offer peace-of-mind in the unfortunate event that an insured needs to make a claim. Of course, having the right cover in place is the first requirement. The claims process should be timely, efficient and fair. However, it is not simply a matter of making a phone
Guide to Risk Management of Cladding Identifying, Reporting & Managing Cladding Risks Strata Community Insurance is committed to providing our customers with market-leading products and practical solutions that assist in managing the complex risks and exposures facing our industry. The following is a tool to support owners, strata managers and insurance brokers with the identification,
Building Valuations & Underinsurance Let’s consider the following items in relation to Strata Building insurance: Underinsurance Despite the fact legislation requires the Corporation, Owners Corporation, Plan or Company (“Body Corporate”) to insure the building for rebuilding and/or replacement value, it is very likely that even with a valuation, the correct sum insured has not been
What to do when your building has been inundated with water The most important things are: 2. Remove all the water 3. Mitigate the chance of mould. 4. Repair the Building. 1. Ensure the site is safe You need to consider the type of water that has inundated the property, as the clean-up process associated
Strata Insurance Explained: Owners’ Questions Answered What is a body corporate? A body corporate is a not for profit, unlimited liability legal entity. That means it is financially responsible (on behalf of all lot owners), for all the assets such as the building and the land, and all liabilities it may have. Owners need to
Western Australia Strata Insurance Explained: Owners’ Questions Answered What is a strata company? A strata company is a not for profit, unlimited liability legal entity. That means it is financially responsible (on behalf of all lot owners), for all the assets such as the building and the land, and all it liabilities it may have.
Commonly Asked Questions from your Owners Committee What damage does insurance cover and what does the body corporate need to fund? Owners become members of an body corporate when they buy into a Strata or Community title scheme. Owners have a share in both the assets and liabilities of the entity and a legal responsibility
Why Strata Community Insurance? Protection for your strata property. And you. Your strata property may well be your most valuable asset. However, you also share in its liabilities and are legally bound to repair, maintain and manage its common property. So while your building needs protection – so do you. That’s where the market-leading cover
Explaining Building Maintenance & Defects to Owners Owners become members of a Body Corporate, Owners Corporation, Strata Company, Community Association or other similar legal entity when they buy into a Strata or Community title scheme. Owners have a share in both the assets and liabilities of the entity and a legal responsibility for maintenance, repair
Water Damage Can be Avoided Strata buildings are complex structures with key components like water pipes, electrical wiring, air-conditioning systems, ventilation and lift systems in place. Much of this infrastructure is hidden out of sight either in cavity walls, cupboards, roof spaces or under flooring so it does not upset the aesthetic appearance of a
Unlimited Liability: What do QLD Owners Need to Know? When I buy a Strata unit or ‘lot’ what do I actually own? When you buy a unit or ‘lot’ in a Strata scheme you do not individually own everything within that lot. In fact, the external walls, structural internal walls, structural floor, roof and sometimes
Unlimited Liability: What do NSW Owners Need to Know? When I buy a Strata unit or ‘lot’ what do I actually own? When you buy a unit or ‘lot’ in a strata scheme you do not individually own everything within that lot. In fact, the external walls, structural floor, roof and sometimes even some internal
Unwelcome Tenants Pest inspections/treatments may appear to be expensive for a strata committee. However, they are an essential part of any good maintenance programme within a strata complex. Pest activity can affect roof voids, subfloors, interior and exterior areas. Common pests include but are not limited to: The cost of ignoring pest control can be
Demystifying Cladding! What is cladding? From early in the 1990’s, aluminium composite panel (ACP) became a standard material for medium and high-rise buildings across Australia, revolutionising the building sector by providing a low-cost, aesthetically pleasing skin or layer that was easy to attach to a building’s framework. Cladding is technically any layer of material applied
Western Australia Strata Titles Amendment Act 2018: Preparing Strata Managers & Owners for Regulatory Changes With the WA strata sector worth more than $170 billion and comprising 300,000 strata lots, new strata reform in the State supports the delivery of more affordable and sustainable community living spaces. The reforms will bring enhanced regulation and increased
How to Manage Burst Pipes Be Prepared: How to Manage Burst Pipes Water Damage: The No. 1 cause of strata claims. At Strata Community Insurance, just under 70% of claims raised relate to water damage. Burst pipe claims are becoming more severe and expensive, often causing damage to furniture, appliances, floors, walls and ceilings. Added
Indexation Explained: What Qld Owners Need to Know Your obligations to insure for full reinstatement and replacement value of your strata building Body Corporate (BC’s) are required to insure for full reinstatement and replacement value. Unless a BC has an up-to-date valuation, extra care must be taken to ensure that any movement in building material
Cladding: What do Owners Committees need to know? The issue of highly combustible cladding usage in high-rise buildings was most recently highlighted in February 2019, when the Melbourne Neo 200 building caught fire from a lit cigarette on a balcony, causing an instant blaze. In June 2017, a fire tore up London’s 24-storey Grenfell tower,
Window safety in strata 12.5cm maximum opening for peace of mind! Each year in Australia approximately 50 children (or almost one per week) fall from windows or balconies, often resulting in serious injury or even death.* The majority of these incidents occur in residential strata complexes. Children aged from one to five years are most
Defects and Maintenance Register Best Practice is key As the strata sector continues to change and legislative requirements become more onerous we, as an industry, are charged with introducing best practice operations to overcome common hurdles and remove uncertainty. At Strata Community Insurance, our focus is centred on keeping Strata Managers informed of changes occurring
Contactor Management System From time to time, strata managers and/or strata committees may need to engage the services of an external contractor to undertake work within a strata complex covering maintenance, repairs, or installation of new components. While contractors or suppliers have a duty-of-care when entering a strata complex’s premises, it is in the interest
Building Inspections and Maintenance Checklist Strata complexes should be inspected at regular intervals to identify deterioration and required maintenance work – such as cleaning and painting, and attending to lighting and fire safety. Managing strata is multifaceted, involving many elements, across many parties. This checklist, though not exhaustive, provides a framework including items for consideration
Play it safe with asbestos Asbestos is a term for a group of six naturally occurring mineral fibres. In the past, it was considered one of the most versatile minerals because of its properties of flexibility, strength, insulating from heat and electricity, chemical inertness and affordability. These same properties resulted in its extensive use over
30 Building defects and maintenance controls are recognised as an integral part of good governance. They are an interactive process that can be used by strata executive committees to mitigate and remove risks. This guide has been developed to support strata executive committees. It will allow them to prioritise defects and significant maintenance issues, and