General Insurance Code of Practice
Strata Community Insurance supports the aims and objectives of the Insurance Council of Australia’s General Insurance Code of Practice.
The Code is designed to:
(a) commit us to high standards of service;
(b) promote better, more informed relations between us and you;
(c) maintain and promote trust and confidence in the general insurance industry;
(d) provide fair and effective mechanisms for the resolution of complaints and disputes between us and you; and
(e) promote continuous improvement of the general insurance industry through education and training.
The Code provides important information about your and our rights and responsibilities relating to: buying insurance; claims; complaints and disputes; standards for our employees, authorised representatives and services suppliers; information and education; and other matters.
You can obtain more information on the Code and how it assists you by contacting us or by visiting www.codeofpractice.com.au.