General Insurance Code of Practice

Strata Community Insurance supports the aims and objectives of the Insurance Council of Australia’s General Insurance Code of Practice.

The Code is designed to:

(a) commit us to high standards of service;

(b) promote better, more informed relations between us and you;

(c) maintain and promote trust and confidence in the general insurance industry;

(d) provide fair and effective mechanisms for the resolution of complaints and disputes between us and you; and

(e) promote continuous improvement of the general insurance industry through education and training.

The Code provides important information about your and our rights and responsibilities relating to: buying insurance; claims; complaints and disputes; standards for our employees, authorised representatives and services suppliers; information and education; and other matters.

You can obtain more information on the Code and how it assists you by contacting us or by visiting

The Code also recognises that we are all likely to experience vulnerability at some point in our lives. This may arise from life events, such as an illness, natural disaster or loss of income. Other factors may relate to a disability, family or domestic violence, or financial distress. We understand if you are experiencing difficult circumstances and we are ready to provide the additional support you may need. Please contact us, or click here for further information.