General Insurance Code of Practice

Strata Community Insurance supports the aims and objectives of the Insurance Council of Australia’s General Insurance Code of Practice.

The Code is designed to:

(a) commit us to high standards of service;

(b) promote better, more informed relations between us and you;

(c) maintain and promote trust and confidence in the general insurance industry;

(d) provide fair and effective mechanisms for the resolution of complaints and disputes between us and you; and

(e) promote continuous improvement of the general insurance industry through education and training.

The Code provides important information about your and our rights and responsibilities relating to: buying insurance; claims; complaints and disputes; standards for our employees, authorised representatives and services suppliers; information and education; and other matters.

You can obtain more information on the Code and how it assists you by contacting us or by visiting