Customer Support

Strata Community Insurance recognises that we are all likely to experience vulnerability at some point in our lives. This may arise from life events, such as an illness, natural disaster or loss of income. Other factors may relate to a disability, family or domestic violence, or financial distress. We understand if you are experiencing difficult circumstances and we are ready to provide the additional support you may need. Please contact us, or click here for further information.

Support services

If you need support from someone else such as a lawyer, consumer representative, interpreter, family member or friend, please let us know and we will work with you to accommodate your request.

Always call 000 if you or your family are in immediate danger


Phone: 1800 737 732


National 24-hour Domestic and Family Violence and Sexual Assault Line.


Phone: 1300 78 99 78


24/7 support, information and referral service for men with family and relationship issues.


Phone: 13 11 14


24/7 counselling and referral service for people in a crisis situation.

Beyond Blue

Phone: 1300 224 636


24/7 support to people experiencing anxiety or depression.

National Debt Hotline

Phone: 1800 007 007


Financial counselling is a free, confidential service to assist people in financial difficulty.

Community Legal Centres Australia


An independent not-for-profit community organisation that provides legal and related services to the public, focusing on the disadvantaged and people with special needs.

Support from your bank

Your bank may be able to help provide relief for your mortgage payments or provide other forms of relief.

Utility bills

If you’re finding it tough to pay your bills give your utility company a call because they may be able to assist.

Interpreter service

If you would like to discuss your insurance needs in a language other than English, we have an interpreter service available in more than 160 languages. Just ask our team for an interpreter in your preferred language when you call us on 1300 724 678 and they will arrange this for you where possible.

National Relay Service Users

  • TTY users: Call 133677 and then ask for 1300 724 678.
  • Speak and Listen users: Call 1300 555 727 and then ask for 1300 724 678.
  • Internet relay users: Connect to the NRS then ask for 1300 724 678.