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Forms & Documents

Essential documents at your fingertips

Managing your strata insurance policy has never been easier. Access all the forms and documents you need in one convenient location. Whether you’re making a claim, updating your policy details, or need important policy information, we’ve organised everything to help you navigate your insurance with confidence. 

Can’t find what you’re looking for? Our team is here to help – simply contact us and we’ll point you in the right direction. 

Quick Actions

Make a Claim 

Need to lodge a claim? Start here with our streamlined forms designed to make the process as simple and stress-free as possible. 

Claim Forms

Wilbur Online Claim Form

Certificate Requests 

Request certificates of currency and other important documentation for your strata community here.

Product Disclosure Statements & Policy Wordings

Access the policy documents specific to your clients requirements and policy effective date.

 

Residential Strata Insurance

Strata Insurance Product Disclosure Statement & Policy Wording
Effective from 1 April 2026.
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Key Changes Summary
Outlines key changes for, and is to be read in conjunction with, the latest Product Disclosure Statement and Policy Wording.
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Product Disclosure Statement & Policy Wording
Effective 5 April 2021.
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Supplementary Product Disclosure Statement 
Effective 5 October 2021.
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Product Disclosure Statement & Policy Wording
Effective 21 September 2020 – 4 April 2021.
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Product Disclosure Statement & Policy Wording
Effective 21 May 2019 – 20 September 2020.
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Product Disclosure Statement & Policy Wording
Effective 1 July 2017 – 20 May 2019.
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Product Disclosure Statement & Policy Wording
Effective 1 August 2014 – 30 June 2017.
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Changes to Terrorism Act
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Commercial Strata Insurance

Strata Insurance Product Disclosure Statement & Policy Wording
Effective from 1 April 2026.
Download PDF
Key Changes Summary
Outlines key changes for, and is to be read in conjunction with, the latest Product Disclosure Statement and Policy Wording.
Download PDF

Product Disclosure Statement & Policy Wording
Effective 5 April 2021.
Download PDF
Supplementary Product Disclosure Statement 
Effective 5 October 2021.
Download PDF

Product Disclosure Statement & Policy Wording
Effective 21 September 2020 – 4 April 2021.
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Product Disclosure Statement & Policy Wording
Effective 21 May 2019 – 20 September 2020.
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Product Disclosure Statement & Policy Wording
Effective 1 July 2017 – 20 May 2019.
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Product Disclosure Statement & Policy Wording
Effective 1 December 2015 – 30 June 2017.
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Changes to Terrorism Act
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Community Association Insurance

Product Disclosure Statement & Policy Wording
Effective from 5 April 2021.
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Supplementary Product Disclosure Statement 
Effective from 5 October 2021.
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Product Disclosure Statement & Policy Wording
Effective 16 January 2019 – 4 April 2021.
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Important Information 

Financial Services Guide for Direct Clients
Your rights and our services explained.
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Complaints Handling and Dispute Resolution Information
Your options if you need to raise a concern.
View Information

Workers Compensation (If Applicable) 

If your strata community employs staff directly, access important workers compensation documentation and state-specific requirements here

All documents are regularly updated to reflect current policy terms and regulatory requirements. Please ensure you’re using the most recent version appropriate to your policy effective date. 

Looking for something specific? Our team can help you find the right resources quickly – simply contact us for immediate assistance. 

FAQs

How quickly can I get a certificate of currency?

Most certificates can be generated instantly through our online portal. For urgent requests, call us directly and we can email your certificate within hours.

Can I download documents on behalf of my strata committee?

Yes, as long as you’re authorised by your strata community. You may need to provide verification details when requesting certain documents.