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Make a Claim

Make a Claim

Need to make a strata insurance claim? Strata Community Insurance makes it simple with multiple convenient options available 24/7 for your body corporate or owners corporation. 

Quick and Easy Claim Options

Start Your Claim Online

Make a Claim

Available 24 hours a day, 7 days a week 

Instant notification of your claim reference number 

Perfect for lot owners and office bearers of the body corporate 

Call Our Claims Team

1300 SCINSURE (1300 724 678) 

Speak directly with our experienced claims specialists 

Available during business hours Monday to Friday 9am to 5pm 

24/7 Emergency Support

Do You Need Emergency or Urgent Support? 

If you are encountering an emergency, please call 000.  

If you require emergency repairs and have a policy through Strata Community Insurance, we can assist with our 24/7 support service. 

What is our 24/7 support service:   Our 24/7 support service provides emergency assistance to customers affected by damage to their strata or community association property—anytime, any day, including public holidays. 

How it works: When you call 1300 SCINSURE (1300 724 678), our team will assist with completing emergency repairs to prevent further damage. 

What can our 24/7 support service help with? 

  • Carry out emergency repairs to make building damage safe
  • Mitigate water entry via roof leaks
  • Provide structural propping to prevent collapse
  • Supply building reports and repair quotes for faster claim decisions 

What Happens After You Submit Your Claim 

Reviewing your Claim 

Once your claim is lodged our experienced team will review your claim. We will then contact you if we require any further information and confirm the next steps. 

When we receive your claim, we will advise you about: 

  • Any excess amounts you have to cover in relation to your claim
  • Any waiting or no cover periods that may apply under the policy
  • How to contact us regarding your claim 

Professional Assessment and Response 

Depending on the incident details, we may organise one of our panel repairers to attend and: 

  • Provide emergency make safe services
  • Complete causation reports
  • Repair or replace damaged items 
  • Supply detailed quotations for repair work 

Ongoing Support for Your Strata Insurance Claim

For any enquiries regarding your claim’s submission or an ongoing claim: 

  • Call: 1300 SCINSURE (1300 724 678) to speak with our claims team 

Contact Information: 

Download Our Claims Resources

Making the claim process easy, check our Strata Toolkit article on the “Handy tips to simplify strata claims!”