Are you storm ready?

BE PREPARED 

• Familiarise yourself with your state or local council’s emergency plan and have an evacuation strategy, including safest exits, meeting points and best communication methods.
• Ensure all windows and doors are properly sealed and secure.
• Know when and how to turn off main supply for water, power and gas.
• Prepare an emergency kit that includes essential items such as non-perishable food, water, flashlights, batteries, a first-aid kit and necessary medications.

COMMON AREAS

• Ensure the roof is well maintained and clear of debris. A damaged roof could lead to water leakage during heavy rainfall and high winds.
• Gutters, downpipes and drains should be clear of debris to allow for proper water drainage.
• Trim trees and shrubs that overhang or threaten powerlines or the building. Any dead trees or branches should be removed.
• Secure or store all outdoor items from your balcony or common area that could be picked up by high winds and cause damage. This includes items such as outdoor furniture, pot plants, garbage bins and trampolines.
• Protect your electronic devices from power surges by using surge protectors or turning them off if not in use.

AFTER A STORM

• Enquire with other residents to see if they are okay.
• Keep an eye out for any safety hazards – such as fallen trees, power lines or wet electronic equipment.
• Take note of any building damage and, if internal, in what room and unit number (e.g. ceiling in lounge room in unit 1).
• Take notes or photos of any damage.

CLAIMS

• Initiate a claim promptly, attaching any supporting documents such as invoices, receipts or photos. For assistance with this you can call us on 1300 SCINSURE (1300 724 678) to submit your claim with one of our representatives.

If Owners or Occupiers of an Insured Building require emergency assistance, they can reach Strata Community Insurance directly on 1300 724 678. For after hours emergencies calls will divert to ARC Projects for immediate
assistance in appointing necessary trades.

Note: Owners or Occupiers do not have authority to proceed with repairs unless it involves reasonable emergency repairs to minimise insured Loss or Damage under the policy.

This page’s content was last updated on 24 April 2025.